Three Virginians are among the hundreds of consumers who have filed complaints against an “F” rated Missouri furniture company.
Consumers tell Better Business Bureau (BBB) that Rough Country Rustic Furniture, a manufacturer of hand-crafted gun concealment and rustic furniture, fails to deliver goods in a timely fashion and is lax in issuing refunds. BBB advises consumers to use caution when dealing with Rough Country Rustic Furniture.
The Mountain Grove, Mo., business has been the focus of 209 complaints, most of which were received in the last few months and has an "F" rating, the lowest on BBB's scale. Virginia residents in Roanoke, Dry Fork, and Abingdon are among the complainants.
According to the company’s website, the business makes gun concealment furniture ranging from $115 flag wall art to $2000 bedroom sets. They also manufacture concealment lamps, wall art and shelves in addition to non-concealment home furnishings. Their products are marketed on their website and Facebook. They have more than 2 million followers on Facebook.
Delivery timeframes listed on the website vary by product, from “approximately 42-56 business days” for concealed compartment patriotic flags, to “approximately 84-140 days,” for bedroom sets and other larger items. In spite of being behind on fulfilling order commitments, the company continues to solicit and accept new orders.
Frustrated by a lack of timely responses to emails, a Houston, Mo., woman says she posted inquiries about her order on the business’s Facebook page, but the posts were deleted without a response.
Consumers report to BBB that calls to a phone number listed on the website reach a voice mailbox that is usually full. Emails receive an automated message informing customers to expect to wait several days for a response, but some frustrated consumers say they have not received any responses to their inquiries.
According to the website, the company planned to add staff and contractors in 2017 to “increase production and reduce wait times,” but complaints to BBB persist.
BBB offers the following tips for consumers interested in purchasing furniture
● Research the business and owners carefully before signing a contract,
providing any sensitive personal information or paying any money. Go
to www.bbb.org to search for BBB Business Profiles or find contact info for your
● Pay by credit card whenever possible in case you need to challenge the
payment for non-delivery of the product.
● Read all terms and conditions carefully before completing a purchase online.
Make sure you read and understand return and refund policies. Know your
options in case you receive an item that was not as advertised.
● Read online reviews from several sources to get a balanced view of customer
experiences with a business.
● Don’t accept a professional-looking website or presence on social media as
verification that a business is trustworthy. Make sure to check other sources