ROCKY MOUNT - The Town of Rocky Mount has lifted its boil water notice for water customers on West College, Hatcher, Dent, Cedar, Oak, Spring, Brown, Luke, Buckner and Wilson Streets.
The boil water notice was issued Friday after a significant water line break in the area caused a section of pipe to be replaced. When pipe is replaced on a water line, the Virginia Department of Health requires two days of bacteriological testing before consumption to ensure the water is safe todrink, and the testing laboratory is not open on weekends.
“All bacteriological tests have come back clean, the Town has received the approval from the Virginia Department of Health and we are pleased to be able to lift the boil water notice,” said interim Water Plant Superintendent Dallas Bailey. “Customers can safely drink the water and use it for all household purposes.”
The Town notified all residents affected with flyers hand delivered to each door, through the Town’s social media outlets, and through the Franklin County’s CodeRED Reverse 911 system. Residents who did not receive a call from the system but would like to be notified of future emergencies can sign up on the Franklin County Public Safety website at http://fcpublicsafety.com/operations-division/code-red-info.
“We have made every effort to reach out to our affected customers and we are grateful for the cooperation we received,” said Assistant Town Manager Matthew Hankins. “We want to be able to reach our customers in multiple ways during emergencies, so we encourage you to sign up for the Town’s social media sites and the CodeRED system.”
Customers impacted by the boil water notice will receive a bill credit of 25 percent on their next water bill.
“We regret the inconvenience these customers experienced and want to make it right,” said Town Manager James Ervin. “I want to thank our customers for their patience and our staff for their hard work over the past five days to make sure we dealt with the problem as quickly as the testing procedure would allow.”
The Town has contracted with its paver to repair the street torn up by the water line break next week, so residents should be mindful of paving activity on West College between Dent and Cedar Streets.